How do I handle damaged merchandise?

Damage claims in U.S.

For damage claims in the U.S., please call 1-800-323-5686 or complete the "Returns" form found on the "My Accounts" drop down listing. When contacting us to report a damaged shipment, please be prepared to provide the order number and product information about the damaged goods.  

Damage claims outside U.S.

For damage claims outside the U.S, contact International Sales or Government Sales. Please find contact information below.

Note: You do not have to accept damaged merchandise if you make sure to note the number of items damaged on your delivery receipt and proof of delivery. You must also contact our Customer Care Department immediately at 1-800-323-5686.

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Contact International Sales

For calling internationally within the United States, please call 1-847-743-6002, FAX 1-847-743, or email us at: international@americanhotel.com

If you're calling from Canada, call 1-800-950-9970, FAX 1-800-950-9960, or email us at: sales@canadianhotelsupply.com

If you're calling form other parts of the world, please call 001-847-6002, FAX 001-847-743-1082, or email us at: international@americanhotel.com

Toll Free Numbers:

From Puerto Rico and USVI, please call 1-800-628-5338

From Mexico, please call 001-877-875-2686

FAX 001-800-010-0439

Contact Government Sales

For our Government supply and sales, please call 1-800-766-6676 or FAX 1-847-743-2075. Or send us an email at:  government@americanhotel.com.  If you are calling from overseas, please call 1-847-743-6016.

If you are calling from overseas, please call 1-847-743-6016.