During these extraordinary times of limited inventory and unavailable stock, we are temporarily amending our returns policy.
As of March 21, 2020, unless the order is incorrect, or an item is defective or damaged in transit, all sales are final. Orders that are correctly delivered by American Hotel are ineligible for credit, exchange, or refund. Signed claims for incorrect orders, defective items, or items damaged in transit must be completed within 3 calendar days of receipt of the shipment, with condition of the goods noted.
Please contact us at 1-800-323-5686 for assistance with incorrect orders, defective items, or items damaged in transit. Thank you for your understanding and compliance.
Contact International Sales
For calling internationally within the United States, please call 1-847-743-6002, FAX 1-847-743, or email us at: international@americanhotel.com
If you're calling from Canada, call 1-800-950-9970, FAX 1-800-950-9960, or email us at: sales@canadianhotelsupply.com
If you're calling form other parts of the world, please call 001-847-6002, FAX 001-847-743-1082, or email us at: international@americanhotel.com
Toll Free Numbers:
From Puerto Rico and USVI, please call 1-800-628-5338
From Mexico, please call 001-877-875-2686
FAX 001-800-010-0439
Contact Government Sales
For our Government supply and sales, please call 1-800-766-6676 or FAX 1-847-743-2075. Or send us an email at: government@americanhotel.com. If you are calling from overseas, please call 1-847-743-6016.
If you are calling from overseas, please call 1-847-743-6016.
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