During these extraordinary times of limited inventory and unavailable stock, we are temporarily amending our returns policy.
As of March 21, 2020, unless the order is incorrect, or an item is defective or damaged in transit, all sales are final. Orders that are correctly delivered by American Hotel are ineligible for credit, exchange, or refund. Signed claims for incorrect orders, defective items, or items damaged in transit must be completed within 3 calendar days of receipt of the shipment, with condition of the goods noted.
Please contact us at 1-800-323-5686 for assistance with incorrect orders, defective items, or items damaged in transit. Thank you for your understanding and compliance.
Note: All FF&E items are custom made and therefore nonreturnable and nonrefundable. We are not responsible for the accuracy of any measurements that are provided.
Warranty Disclaimer. American Hotel does not offer any guarantees or warranties, whether express or implied by operation of law or otherwise, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. However, whenever possible, we will pass on all available manufacturer warranties. We only sell our products to customers for use in business, so we make no warranties to those defined as consumers in the Magnuson-Moss Warranty Act or the Federal Trade Commission Act. Please note that some products may not be of commercial grade or quality and may offer only retail warranties.
Limitation of Liability. Our sole liability for goods sold is limited, at our election, to the repair or replacement of goods, or repaying or crediting you for the purchase price of the goods or our fees. We will not be liable for any incidental or consequential losses, damages, or expenses directly or indirectly arising from the sale, handling, or use of any products, or from any other cause. You must submit all claims to us in writing within 3 days from date you received goods.