What is your exchange and return policy?

Please note that any order cancellation must be approved by American Hotel Register and may be subject to restocking and other charges.

As for exchanges or returns, if you are not satisfied with any merchandise shipped from our inventory (other than custom or made-to-order products), you may return the merchandise to us at any time within 30 days after date of delivery. All items must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package.

Products that are made to order or customized at your request, including anything custom printed/imprinted or made-to-measure, custom ordered or custom colored may be returned or credited at our discretion within 30 days of the date of delivery, but only if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery.

1. Examples of custom printed/imprinted items such as key tags, advertising specialties
   
   
2. Examples of made-to-measure, custom-ordered or custom-colored items such as:
   artwork, blinds, carpet, carpet padding, carpet and cove base, case goods,
   draperies, fitness equipment, granite, hard surface flooring, lamp shades,
   lighting, millwork, paint, plumbing fixtures, upholstered furniture, wall vinyl

Note: All FF&E items are custom made and therefore nonreturnable and nonrefundable. We are not responsible for the accuracy of any measurements that are provided.

Clearance, Overstock and Sale products are sold ‘as is’ or as a ‘final sale’, which means that they are not refundable or returnable. They are sold without any warranties. Consolidated Hospitality Supplies has no liability for any damages or injuries resulting from the purchase or use of any products.

Contact us for further instructions at 1-800-323-5686 or use our online return process. Click here for more information on How To Return An Item. 

                                                  #################

Warranty Disclaimer. Consolidated Hospitality Supplies does not offer any guarantees or warranties, whether express or implied by operation of law or otherwise, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. However, whenever possible, we will pass on all available manufacturer warranties. We only sell our products to customers for use in business, so we make no warranties to those defined as consumers in the Magnuson-Moss Warranty Act or the Federal Trade Commission Act. Please note that some products may not be of commercial grade or quality and may offer only retail warranties.

Limitation of Liability. Our sole liability for goods sold is limited, at our election, to the repair or replacement of goods, or repaying or crediting you for the purchase price of the goods or our fees. We will not be liable for any incidental or consequential losses, damages, or expenses directly or indirectly arising from the sale, handling, or use of any products, or from any other cause. You must submit all claims to us in writing within 3 days from date you received goods.