Shipping and Handling Charges
Shipping and handling charges are not included in our online catalog prices, nor in the prices printed in our Buying Guide and flyers. Due to our large shipping volume, we have negotiated very competitive transportation pricing and pass on significant savings to our customers.
All prices are FOB, our distribution center, or point of origin, unless otherwise indicated in writing. When merchandise is shipped FOB, it means you pay the freight and shipping charges from the stated location to your receiving point, in addition to the actual cost (plus tax, etc.) of the merchandise (tax does not apply to government orders).
We will use all reasonable efforts to comply with your requests as to method of shipment, but reserve the right to use a carrier of our choice. A large order may have products shipped from different cities. Most of our merchandise is in stock in our distribution centers across the United States and in Canada. However, when shipping or handling costs prohibit us from stocking an item, it will be shipped direct from the factory. This lets us sell for less because we don’t have the expense of bringing heavy or bulky items into our distribution centers, storing them, then re-shipping them to you.
Postage or shipping and handling charges will be added to your invoice unless you request your order be shipped collect. If you must order “FOB Destination” (prices that include shipping and handling), we will build these charges into a quote for the total cost. Contact our Customer Care team at 1-800-323-5686 if you would like an estimate. Other terms and conditions may apply for freight collect, export orders, special handling or shipments outside the contiguous U.S.
Package size affects choice of carrier. Small packages ship via small package carrier or Parcel Post where required. If a package can’t be shipped via either of these methods, then a truck carrier is used. Since small package carriers and Parcel Post limit the size of packages they accept, heavy and/or bulky packages ship via truck.
Small package carriers and the USPS calculate charges based on the actual weight or the dimensional weight of the shipment, whichever is greater.
Truck Carrier Freight Charges
Freight charges are based on origin and destination zip codes, plus freight classification and weight of the shipment. Carriers assess a minimum charge to move freight between two points, regardless of freight or weight classification. We can, at your request, calculate freight charges on your order and provide you with a quote, typically at a discounted rate. If you accept our quote, your order will be shipped prepaid, which means American Hotel pays the carrier directly, then adds the quoted freight charge to your invoice. If you pay the carrier, the quoted rate will not apply. If you did not request that your order be shipped collect or are asked for payment by a carrier, immediately call our Transportation Department at 1-800-678-4342, ext. 6012.