When you can expect your order

Regular orders

Most regular catalog orders received by 12pm (noon) ship the same day. We make every effort to ship stocked merchandise on the same day if ordered by 12pm (noon), if your credit is pre-approved. Custom or imprinted items and other special orders may take 3 to 14 weeks. These shipping times assume you have an active open account with us or that your payment is enclosed with your order. If it is critical that you have delivery of an item by a certain date, state this on your order; we will let you know if it is possible.

Large contract orders

Large contract orders are normally delivered on a regularly scheduled basis. Your sales representative will be happy to work with you to ensure timely delivery.

Incomplete orders

We make every effort to ship orders complete, but sometimes orders may have to be split into multiple shipments. The reasons for this vary: some products are not stocked in every distribution center; some products ship direct from a manufacturer, etc. By placing your order, you agree to accept partial shipments and pay partial invoices within our payment terms.

Special delivery orders

Dedicated Delivery. Consolidated Hospitality Supplies has a contract with a fleet delivery service that is currently available in most major metropolitan areas in the U.S. Our service includes lift gate delivery, which allows you to receive a shipment at ground level when no receiving dock is available. Drivers are not required to bring deliveries up elevators, stock shelves, and/or set up furniture purchases. Please contact your sales representative if you need these special delivery services.

Order delays

We make every effort to ensure your order is shipped complete and on time. Delivery time can be affected by circumstances beyond our control, such as a paper shortage, a steel strike, or even a foreign dock strike. Some of our suppliers close down for 2 or 3 weeks in the summer. We make every effort to maintain adequate inventories in our distribution centers to allow for the unexpected. However, shortages of raw materials or surges in demand may deplete our stock. In such cases, we will continue to give you the best possible service. We cannot be liable for delays resulting from Acts of God or any other circumstances beyond our control.