Most regular catalog orders received by 12pm (noon) ship the same day. We make every effort to ship stocked merchandise on the same day if ordered by 12pm (noon), if your credit is pre-approved. Custom or imprinted items and other special orders may take 3 to 14 weeks. These shipping times assume you have an active open account with us or that your payment is enclosed with your order. If it is critical that you have delivery of an item by a certain date, state this on your order; we will let you know if it is possible.
Large contract orders
Large contract orders are normally delivered on a regularly scheduled basis. Your sales representative will be happy to work with you to ensure timely delivery.
We make every effort to ship orders complete, but sometimes orders may have to be split into multiple shipments. The reasons for this vary: some products are not stocked in every distribution center; some products ship direct from a manufacturer, etc. By placing your order, you agree to accept partial shipments and pay partial invoices within our payment terms.
Special delivery orders
Private fleet delivery service. American Hotel has a contract with a private fleet delivery service that is currently available in most major metropolitan areas in the U.S. Friendly, professional, private fleet drivers offer free liftgate and inside delivery service to your business. Qualification for private fleet delivery service is based on your location and the weight of your order. Ask your sales representative about qualifying for this service, which offers you the lowest cost option with the highest level of personal service.
Inside and liftgate delivery available for an additional charge. Inside delivery means your purchase will be removed from the truck and delivered to the first floor of your business, adjacent to the receiving area. Liftgate delivery allows you to receive a shipment at ground level when no receiving dock is available. Drivers are not required to bring deliveries up elevators, stock shelves, and/or set up furniture purchases. Please contact your sales representative if you need these special delivery services. Please note that inside and liftgate delivery is free with private fleet delivery service.
We make every effort to ensure your order is shipped complete and on time. Delivery time can be affected by circumstances beyond our control, such as a paper shortage, a steel strike, or even a foreign dock strike. Some of our suppliers close down for 2 or 3 weeks in the summer. We make every effort to maintain adequate inventories in our distribution centers to allow for the unexpected. However, shortages of raw materials or surges in demand may deplete our stock. In such cases, we will continue to give you the best possible service. We cannot be liable for delays resulting from Acts of God or any other circumstances beyond our control.