The following steps must be taken when a shipment arrives:
- All shipments must be inspected upon delivery. Do not write “Subject to Inspection” on the delivery receipt. The merchandise must be inspected immediately in the presence of the driver.
- Verify the piece count. Make sure you sign for the correct number of items.
- Examine each carton for damage and note the condition of the carton on the delivery receipt. For example, look for crease marks, holes, or crushed spots on each carton.
- If you find any discrepancies or damage, note them on all copies of the delivery receipt, then call our Customer Care Department immediately at 1-800-678-4342. We will arrange to have the merchandise inspected, file a claim with the freight company, and arrange for the damaged merchandise to be removed after the claim is settled.
Concealed damage. If you should find concealed damage, do not return the merchandise. Keep it and all of the packaging material along with the cartons so they can be inspected and the liability determined. We can assist you, at our option, but you must notify us within 3 calendar days of delivery. Contact our Customer Care team for further instructions at 1-800-323-5686.
To read more on how to return damaged goods, click on this link.
NOTE: It is very important that you examine each carton in the presence of the driver at the time of delivery. A signed delivery receipt, clearly noting the damage or loss of product, is your legal documentation that the carrier either damaged or lost your product. A delivery receipt without any notations of loss or damage is the carrier’s proof that the shipment was delivered to you and that it was delivered in good condition.
Title/Risk of Loss or Damage pass to you when the merchandise is shipped. As a service to you, and at our option, we will assist you in the handling of your freight claims. Any claim for shortage or damage must be signed, with the condition of the goods noted (i.e., short, damaged, etc.), and it must be made within 3 calendar days after receipt of the shipment by the carrier, noting you received the goods in the condition claimed. Any damage or shortage claims received after 3 calendar days from the date of delivery will not be honored.
To read our Exchange and Return policy, click on this link.